RenewalHub SA

Legal

Privacy Policy

This is the privacy policy for RenewalHub SA, in plain language. We aim to align with POPIA (South Africa's data-protection law) and may update this policy as the product evolves.

Data minimisation

We deliberately collect only what is needed to send useful reminders. We do not collect ID numbers, bank details, tax numbers, financial statements, contracts, medical information, or uploaded documents.

What we collect

  • Your name and email
  • Business name and industry
  • Renewal item details (name, category, expiry date, notes)
  • Responsible person name and email
  • Status and reminder settings
  • A log of key actions taken in your account (an audit trail), including the name and email of who did them

How we use it

We use your information to operate the service, display your dashboard, and send the reminders you configure. We keep an activity log of key actions so you — and, where applicable, your consultant or a platform administrator — can review what happened and troubleshoot. Each business's data is isolated from other businesses.

Service providers

To run the service we use trusted third-party providers that process data on our behalf — including hosting and database (Supabase), email delivery (Resend), payment processing (Paystack), and website analytics (Google Analytics and Microsoft Clarity) on our public pages. We share only what is needed for them to provide their part of the service, and card details are handled by Paystack, not stored by us.

Website analytics

On our public marketing pages and the product demo we use Microsoft Clarity to understand how visitors use the site. Clarity provides aggregated session recordings, heatmaps and interaction analytics (such as clicks, scrolling and navigation) so we can improve the site and make it easier to use. We use this only to improve the website, not to make decisions about individuals.

  • Clarity does not run on the sign-up, log-in, onboarding or billing pages, and it does not run anywhere inside the authenticated product workspace (your dashboard, renewal items, team, reports, templates, activity, consultant and admin areas).
  • Where a public page includes a form (such as the contact form), the fields are masked so names, email addresses and other input content are hidden from recordings.
  • We do not send your name, email address, business name, subscription details or other personal identifiers to Clarity, and we do not use it to identify you personally.
  • Clarity runs in a cookieless, limited mode and does not set analytics cookies before consent. If cookie-consent controls are offered in future, analytics will follow your choice.

Microsoft processes this analytics information as our service provider.

Security

We take reasonable measures to protect your information, including row-level data isolation between businesses and encryption in transit. However, no system or method of transmission or storage is completely secure. Please keep your login details confidential, use a strong password, and do not share accounts. We are not responsible for unauthorised access caused by weak or shared passwords, compromised devices, or third-party breaches outside our reasonable control. This does not reduce your rights under POPIA.

Your rights

You may request access to, correction of, or deletion of your personal information via our Contact page.

Using the service

RenewalHub SA is a reminder and tracking tool, not professional advice. How you may use it, and the limits of our responsibility, are set out in our Terms of Use and Disclaimer.