For help with Bulk Release Archiver for Jira, contact:
RenewalHub SA Email: hello@renewalhub.co.za Website: https://renewalhub.co.za
Before contacting support
Please include:
- the Jira project key if appropriate;
- the action you were performing;
- the exact visible error message;
- approximate date/time;
- browser type.
Do not send:
- passwords;
- MFA codes;
- API tokens;
- personal access tokens;
- confidential issue content unless specifically necessary and safe to share.
Common issue: permission required
Bulk archive/restore operations rely on Jira's own permissions. If the app reports a permission error, confirm that the current user has Jira's Administer Projects permission for the project or Jira administrator permission.
Common issue: one or more releases failed
A bulk operation can succeed for some releases while another release fails because it changed, was removed, hit a temporary limit, or is no longer accessible. Use Retry failed after reviewing the failed items.
Privacy
Read the app-specific privacy notice: