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Troubleshooting

Common issues with groups, report results, permissions, and licensing.

I cannot find a group

Search returns a bounded first set of 50 matches. Enter a more specific group name. If it still does not appear, ask a Confluence administrator to confirm the group exists and that your account can access it.

A group is unavailable

A group that no longer resolves is marked unavailable. Replace the assignment with an existing group or remove it. The app does not silently switch to another group.

The report is missing pages

Confirm that you selected the intended space and have Confluence permission to view the pages. Use Next to inspect further 20-page batches; filters operate on the current batch.

I see a license message

In production, an inactive or missing Paid via Atlassian license keeps existing assignment state visible and removable, while group search, assignment changes and reporting show a license-required message. Contact your site administrator about the Marketplace subscription.

Still need help?

Email hello@renewalhub.co.za with the app name, affected page or space URL, expected behavior, actual behavior, and any non-sensitive error text. Do not send passwords or private page content.